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Frequently Asked garage door service Questions
How Often Should My Overhead Garage Door Be Serviced?
Your overhead garage door is the largest piece of moving equipment in your home. Most families use their garage door more than their front door. In order to ensure a properly working door and operator, you should have your overhead garage door and operator serviced every year. The noises your door or operator make are your initial “warnings” that something is not quite right. The longer you put off the necessary service, the more damage may result. Regular service can extend the life of your door and operator.
How Long Should My Garage Door springs Last?
The most common torsion springs have an expected life of about 10,000 “cycles”. A cycle is one opening and one closing of the garage door. The steel spring experiences tremendous force each time the door opens or closes. Gradually, the steel fatigues with each flex, and eventually cracks and breaks, usually releasing its stored energy in an instant with a loud noise or bang. In garage door repairs, most accidents occur during the replacement of the springs. While many door companies quote a flat fee for spring replacement, we prefer to quote a range and charge our customers for the actual cost of the spring that is on their own door. (Springs can vary in price by more than $30/spring.) Also, if one spring breaks and they were installed at the same time, it is likely that the other will not be far behind since they both have the same wear and tear. For this reason, we suggest changing both springs at once (we always replace both if they are extension type) to save you the expense of a second service trip.
How do I release the door from the operator so that I can open the garage door by hand?
With the garage door fully closed, simply pull the red release cord down toward the floor. Always take special caution whenever you release the garage door opener if the door is not in the fully closed position, since the door may want to slam closed when released. If at all possible do not release the garage door when open, except for emergency or security purposes and close the door with caution. Some older openers may not have a red release cord and may need to be released by pulling down a handle, a spring loaded clip, or even possibly unbolting the arm from the door and opener. If you do have an older door that is difficult to disconnect you may want to replace the opener with a new garage door opener that has an easy pull red release cord.
How do I tell if the garage door spring is balanced properly?
Disconnect the operator by pulling the red release cord with door fully closed. Open the door halfway by hand and let go of the door. The door should pretty much stay in the same position, although some slight drifting may occur. If the door wants to drop or if it opens on iit’s own, the garage door springs should be adjusted by trained and experienced garage door service technicians.
My garage door goes down some and then goes back up, whats the issue?
IIf your garage door is having an issue going down and seems to reverse itself, keep an eye out for your operator lights to blink when this happens. This is usually a sign that your safety beams the the bottom of both sides of your garage door are having issues. Sometimes they just need to be cleaned off or have slight adjustments.
What maintenance can I do on my garage door and opener?
Because a garage door is a very large, heavy, moving part, it’s prone to fall out of adjustment with daily use. When this happens, the door becomes harder and harder to lift and lower. The best way to lengthen a garage door’s life span is to perform the following maintenance on at least an annual basis.
- Visual Inspection. Stand inside the garage with the garage door closed. Look over the garage door springs, cables, rollers, pulleys and mounting hardware, such as hinges, for signs of wear or damage. If you notice any loose screws, bolts, or nuts, tighten them so parts won’t fall out of adjustment. Look for cable wear or fraying. Is the mounting hardware becoming loose? If something doesn’t look quite right – or doesn’t sound quite right – it could be the symptom of a more serious issue. Have the garage door system inspected by a trained service technician. NOTE: Garage door springs, cables, brackets, and other hardware attached to the springs are under very high tension and, if handled improperly, can cause serious injury. Do not attempt to repair or adjust torsion springs yourself. Only a trained service technician should adjust them.
- Door Balance Test. If your door is equipped with an automatic opener system: close the door and disconnect the automatic opener. You should be able to lift the door smoothly and with little resistance. It should stay open around three or four feet above the floor. If it is difficult to open or does not remain open, the door may be out of balance and should be serviced by a trained service technician.
- Reversing Mechanism Test. With the door fully open, lay a piece of wood such as a section of a 2 x 4 on the floor in the center of the garage door opening where the door would touch the floor. Push your garage door opener’s transmitter or wall button to close the door. When the door strikes the wood, the door should automatically reverse. If the door does not automatically reverse, the door should be serviced by a trained service technician. Note: Garage door openers manufactured after January 1, 1993, are required by federal law to be equipped with a reversing mechanism and a photo eye or edge sensor as added measures of safety to prevent entrapment. If your system does not have these features, replacement of your automatic operating system is recommended.
- Photo Eye Test. With the door fully open, push your garage door opener’s transmitter or wall button to close the door. Wave a long object, such as a broomstick, in front of one of the door’s photo eyes so it “breaks the beam.“ The door should reverse.
If it does not reverse and reopen, pull the broomstick out of the path of the closing door. Close the door. With the door in the closed position, clean the photo eyes with a soft, dry cloth. Gently adjust the photo eyes by hand if they appear to be out of alignment. Open the door and repeat the photo eye test. If the door does not reverse and reopen, the door should be serviced by a trained service technician.
- Force Setting Test. With the door fully open, push your garage door opener’s transmitter or wall button to close the door. As the door is closing, hold up the bottom of the door with your hands outstretched and stiff. If the door does not easily reverse and continues to close, pull your hands away immediately. The closing force is excessive and the door should be serviced by a trained service technician.
- Lubrication. Apply a small amount of spray lubricant to the door’s hinges, rollers and tracks. Visit a door professional for the proper lubricant.
Why does the garage door reverse and open when I try to close it?
The likely culprit is an obstruction in the path of the door. Check for and clear any obstruction in the path of the door. If the problem persists, check to see if the safety beam LED indicator is blinking. If it is, check to be sure that the lenses are mounted 6? from the floor on either side of the garage door opening. If the safety beam lenses appear to be installed properly, refer to the troubleshooting section of the owner’s manual for additional causes and solutions.